Terms & Conditions

General 

Go North Wales (“the Company”) accepts your booking (“the Customer”) under the following terms and conditions:

By accessing any part of this Website, you shall be deemed to have accepted this notice in full.

These terms and conditions, together with any other written information brought to your attention shall form the basis of your contract with Go North Wales (‘us’, ‘we’ or the ‘Company’) in respect of the relevant tour. Please read these terms and conditions carefully and contact us if you have any queries. 

Within these conditions, when making a booking, the ‘lead passenger’ specified in the booking will be deemed to have accepted these conditions on behalf of all passengers. 

Booking Process

Bookings can be made via our website, by telephone,  or by contacting us by email at info@go-northwales.com 
Your booking is not confirmed until we have issued your booking confirmation and receipt. At that point a binding contract will be entered into between us. Unless otherwise agreed, a booking receipt will only be issued once we have received full payment from you. We cannot be held responsible if any tour in which you are interested becomes fully booked or otherwise unavailable prior to full payment being received from you.

Pricing

Tour prices are for transport and driver-guide service only. Meals, drinks, refreshments and entrance fees to any visitor attractions are additional optional extras and are not included in the price.

Tour Departure Time

We request passengers be at their departure point 15 minutes prior to the published departure time. Passengers who have a confirmed Hotel, Guesthouse or Hostel pick up must be ready at the main door of their accommodation for the arrival of their transport. Failure to be there may result in the driver departing without you. Please note if you are late in arriving at your departure point and as a consequence miss your tour you will not be entitled to a refund.

Missed Departures

You are responsible for ensuring that you have all necessary passports, visas and other travel documents and that you are at the correct departure point at the correct time. We cannot accept any responsibility for your failure to do so, nor any costs or expenses incurred as a result of you failing to do so (which will be treated as a cancellation by you). No monies will be refunded for any missed departures or unused services.

Changes by You

If you wish to change any part of your confirmed booking, you should inform us in writing as soon as possible. This should be done by the lead passenger named on the booking. Whilst we will do our best to assist you, we cannot guarantee that we will be able to meet your request. 
Where we are unable to meet your change request and you no longer wish to travel on the basis of the original booking, this will be treated as a cancellation of your booking and cancellation charges may be payable by you, as outlined below. 

Changes by Us

While the Company shall do everything reasonably possible to provide your tour itinerary and details as planned, the Company reserves the right to alter itineraries, transport or accommodation if required to do so such as weather, availability of attractions or other circumstances such as limitations due to Cruise Ship arrival and departure times.

Cancellation by You

If you wish to cancel your booking after our booking confirmation has been issued, you should inform us as soon as possible – we operate a very simple cancellation policy: For all tours:

a) a cancellation more than 72hrs (3days) before the tour date: you will be receive a full refund.

b) a cancellation less than 72hrs before the tour date: we shall be entitled to charge the full amount of the price paid by you in respect of your tour and no refund will be authorised.

Cancellation by Us

We will only cancel tours due to unforeseeable circumstances which are out of our control or which might jeopardise your safety. In the unlikely event we have to cancel a tour a full refund will be given.

Refusal of Travel

Go North Wales reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. The Company also reserves the right to refuse travel to any person who is experiencing medical symptoms. It is therefore vital that you ensure that you are fit to travel on the departure date. In an event such as this full cancellation charges will apply and Go North Wales will have no further liability.

Our Liability and Actions of Suppliers

Your tour experience (of which your tour may form part) may be provided by independent suppliers, who provide such products and services on the basis of their own terms and conditions. In particular, tickets for travel on other carriers are subject to the normal conditions of carriage of the individual carrier.
The Company will not accept or have any liability for any acts or omissions (whether negligent or otherwise) of any supplier or person providing services in connection with any tour unless such a person is employed by or under the direct control of the Company. 

We will not be responsible for, nor will we be liable to pay compensation for, any loss, cost, damage or claim to the extent that it results from (i) any act and/or omission by you; (ii) the act or omission of any third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; (iii) unusual or unforeseeable circumstances beyond our (or our suppliers’) control, the consequences of which could not have been avoided even if all due care had been taken; or (iv) any event which either we or our suppliers could not, even with all due care, have foreseen or forestalled. 

The Company cannot assume responsibility for any costs incurred for any travel arrangements purchased separately from the Company.

Disabilities and Medical Problems

We will try to accommodate disabilities and medical problems where we can but please be aware that many of our tours may not be suitable. If you or any member of your party has any disability or medical problem which may affect their ability to travel on our tour then please provide us with full details at the time of making your booking enquiry, so that we can advise you as to the suitability of your chosen arrangements. If we are not informed of any disabilities or medical problems in this way then we cannot be held responsible for any cost or inconvenience incurred if we are unable to accommodate you or any member of your party.
If, acting reasonably, we are unable to accommodate the needs of the person(s) concerned then we will not confirm your booking or (if you did not give us details of the disability or medical problem at the time of making the booking request) we shall be entitled to cancel your booking and to levy the relevant cancellation charges.

Children

We regret that we do not carry children under the age of 5 on our scheduled tours.

Luggage

Unless otherwise notified, passengers are restricted to one medium sized suitcase/bag and one carry on bag per person. Luggage is carried free of charge but at the passenger’s own risk. It is the passenger’s responsibility to ensure that luggage is fit for travel, sturdy and waterproof.

Smoking and Alcohol Consumption

Smoking and alcohol consumption are not permitted on any of our vehicles but there are frequent stops en route for passengers who wish to smoke.

Insurance

Go North Wales operates within UK laws that include compulsory and statutory insurance against accident and third party liability. Passenger insurance against personal injury, item theft, loss, or any other such event is not included and it is highly recommended that you take out your own suitable travel and medical insurance.

Force Majeure

Unless expressly stated otherwise in these terms and conditions, we will not have any liability to you if we are prevented from fulfilling our contractual obligations to you as a result of any event which is outwith our control (and/or outwith the control of the supplier or provider of the service in question). Such events may include (but are not limited to) war or threat of war; terrorist activity or the threat of terrorist activity; civil commotion or riot; any action taken by a governmental or public authority; industrial disputes; collapse of buildings, fire, explosion or accident; traffic or road conditions or road closures; technical or mechanical breakdown; adverse weather conditions; natural disasters and all similar events or circumstances.